Hi Experts,
I've follow the SAP notes related to SAP CRM interface with social media APIs.
- 1859791 CRM Social Media Integration in Interaction Center
- 1832462 Master Note: How to Implement Social Media Channel API to Integrate with CRM Interaction Center
- 1832480 How to implement twitter API for CRM Interaction Center
I've succeeded for every thing except the step of schedule background job. I've tested the GET_POST method and it's succeeded to retrieve tweets as desired. The following screen produce:
I've tried to schedule background job. I've created Z-Program. The program is as follow:
REPORT ZTWITTER_GET_POSTS.
DATA : CL_SOC_TW_CLIENT_TEST TYPE REF TO ZCL_SOC_TW_CLIENT_TEST.
CL_SOC_TW_CLIENT_TEST = NEW ZCL_SOC_TW_CLIENT_TEST( ).
CALL METHOD CL_SOC_TW_CLIENT_TEST->GET_POST( IV_SOC_POST_INFO = '').
The method GET_POST is executed successfully. The internal table have the tweets correctly.
What should I do to be in interaction center inbox as discussed in : twitter(also facebook) is official integrated into CRM 7.0 EHP3
The program is executed every hour.
Actually, I don't know the detailed steps for scheduling such job. It's not stated clearly in note.
Thanks.